1. Discuss the role of HSE in projects
and its relationship to Quality Management
Control and communication of safety
Documents-Organizations must have a reliable and streamlined system of
distributing the latest protocols, safety standards, and other key documents to
stakeholders. Giving easy access to such information reduces communication gaps
and improves compliance status.
Environmental and climate Management-Organizations
also have the responsibility of minimizing their negative impact on the
environment. Likewise, initiatives must also be in place to maximize their
positive contribution by using renewable energy, reducing carbon emissions, and
preventing pollution caused by business operations.
Training and
Education-Carrying out an HSE management system training aims to keep HSE teams
and workers informed, well-prepared, and skilled at addressing emergency
situations, accidents, and other HSE hazards. Some examples of training
programs include fire safety, first aid, and evacuation plan.
Continuous Improvement: Both HSE and Quality
Management emphasize continuous improvement. Lessons learned from safety
incidents, environmental issues, and quality deviations can inform process
improvements and prevent similar issues in future projects.
Risk
Management: Both HSE and Quality Management involve risk assessment and
mitigation. Identifying and managing risks related to safety, environmental
impact, and product quality are essential components of project planning and
execution.
2.
Discuss
the importance of structured participative approach for quality planning to
customers (10marks)
Risk Mitigation: Engaging customers in quality
planning helps identify potential risks early on. By understanding customer requirements
and concerns, organizations can proactively address issues that may impact
quality and take measures to mitigate these risks before they become
significant problems.
Customer Loyalty and Satisfaction: When customers feel
that their input is valued and incorporated into quality planning, they are
more likely to be satisfied with the end product or service. This can lead to
increased customer loyalty and positive word-of-mouth recommendations, which
are vital for long-term business success.
More innovation: a larger portfolio of ideas,
involvement of more people in the planning process, especially a mixture of
people with different perspectives, generates new insights into problems and
encourages a fresh look at opportunities.
A common framework for decision-making: communication,
planning and problem solving. The team-building effects of participation extend
well beyond the “high” of a successful planning session
Encouragement of initiative and responsibility: This
is the least tangible and longest-term benefit, and perhaps the most important.
People who have been involved in participative planning are more likely to feel
a sense of ownership for their part of the organization. They are more likely
to take action when they see a problem or an opportunity, rather than assume
it’s someone else’s responsibility.
3. Discuss the steps involved in the process of
operation of quality circles (10marks)
1. Problem identifications – identifying a
number of problems
2. Problem selection – deciding the
priority and selecting the problem to be taken up first
3.
Problem analysis – problem is clarified and analyzed by basic problem solving
methods
4. Generating alternative solutions –
identifying and evaluating causes and generating a number of possible alternative
solutions.
5. Selecting the most appropriate solution
– discussing and evaluating the alternative solutions by comparison in terms of
investments and return from the investment. This enables to select the most
appropriate solution
6. Prepare plan of action – for converting
the solution into reality which includes the considerations who, what, when,
where, why and how of solving problems.
7. Presenting solutions to management
circle members who present it to top management for approval
8. Implementing of solution – the management evaluates the recommended
solution tests it and if found successful is implemented on a full scale.
4. Discuss
the management techniques for establishing quality costs. (10marks
Benchmarking - a valuable quality management tool that
allows organizations to compare their performance to that of other companies or
industry standards. Organizations can then identify areas for improvement and
set goals for improvement
TQM is rooted in the belief that preventing
defects is cheaper than dealing with the costs of quality failures. In other
words, total quality costs are minimized when managers strive to reach zero
defects in the organization.
Cost of quality (COQ) The cost of achieving the goals
of manufacturing a quality product, providing a quality service, doing a
quality job that results in a high degree of customer satisfaction needs a
careful management
Cost Measurement and Reporting:
Establishing a robust system for measuring and
reporting quality costs is essential. This involves tracking costs in each of
the four categories and regularly reporting them to management
Continuous Improvement:
Establish key performance indicators (KPIs) related to
quality costs and regularly review them to ensure progress is being made.
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